Growth Focus

Each established goal and objective has a performance indicator attached to it. We use all available resources to measure each goal. Revenue goals are typically set in terms relating to the STAR report and other related reports. Our guest satisfaction is gauged on results from the Satisfaction and Loyalty Tracking Tables, Quality Assurance Documents, customer comment cards, and follow-up conversations with guests and group coordinators. Customer service is measured by the scores on our comment cards, and follow-up conversations with individual guests and group coordinators. We have checks and balances in place for each goal and objective so that we can effectively analyze our efforts.

Company Values

Our company’s focus is on our guest and employee satisfaction. We understand that our short-term and long-term success is determined by the satisfaction of our guests, which is directly related to our employee-customer relations.
To ensure that this focus is maintained, our directive is to hire individuals that display high integrity, a strong degree of adaptability, effective relational skills, and a sincere passion for excellent, personable guest service. This attitude must infiltrate every department. We believe that by hiring well qualified staff members, we will maintain the company culture required to succeed.
Our employee incentive programs have been implemented to inspire our employees to strive for excellence as a cohesive team.

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