Guest/Customer Focus

Our philosophy is to offer explicit guest service by behaving in an upbeat, caring, empathetic manner which reflects our concern for the needs of our customers. We train our team members to understand that a guest with a problem represents a tremendous opportunity. We work hard to make them feel at home by striving to create a warm, caring, and friendly attitude. We encourage our employees to go that extra mile to make a lasting and positive impression.

Guest Feedback Follow Up

Corporate and Hotels personnel review each guest survey.
Surveys are then followed up by the General Manager.

We respond to all complaints and randomly respond to favorable surveys.

We respond to all Trip Advisor or Facebook feedbacks by directly contacting the guest.

Support Process

Make calls to new accounts via phone, email, outside visit
Conduct site inspection
Manage trace system for all group and corporate accounts
Coordinate in-room amenities
Keep track of inventory for all meeting room tables,tablecloths, and necessary accessories
Keep filing system organized and up-to-date
Make note of all correspondence in files
Take overall responsibility for all Hotel related tasks

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